Returns & Refunds Policy

At XOVINMO, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 14 days after receiving your order.

Returned items must:

• Be unworn and unused.

• Include original tags and packaging.

• Be free from stains, odors, or damage.

• Include all accessories originally received.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following products cannot be returned:

• Clearance or final sale items.

• Customized or personalized products.

• Gift cards.

• Items damaged through customer misuse.

• Products returned without prior authorization.

Return Process

To initiate a return, please contact:

support@xovinmo.com

Please include:

• Order number

• Customer name

• Photos if the item is defective or damaged

• Reason for return

Our support team will provide return instructions.

Refund Process

Once the returned item has been received and inspected, we will notify you of the approval status.

Approved refunds are issued to the original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may apply.

Exchanges

If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement at no additional cost.

Order Cancellation

Orders may be cancelled within 12 hours after purchase.

After processing begins, cancellations may no longer be possible.